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FAQs

FAQs

FAQs

When Will My Order Ship?

Orders are usually processed and shipped within 1 working days of purchase.

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 3 to 4 working days. Your tracking number will be updated 1 days after your order has been shipped.

How Do I Cancel An Order?

We will deliver the goods to you as soon as possible. Of course, if you make a wrong order, you can contact us to cancel the order at any time. The customer service email is support@hawelstore.com.

What Is Your Return Policy?

If there is a problem with your order (defective product, wrong order, damaged order, etc.), please contact us within 180 days of receiving your order and our customer service team will review the request and send further instructions, We’ll be happy to assist you with reviewing the case and if approved a replacement will be sent.

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.

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